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Tickets for the Cup Final
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Questions and answers to the purchase of tickets for the Cup Final

The Royal has published all the information regarding the purchase of tickets, with a detailed description of the process of awarding and purchasing tickets.
Real Sociedad: zaleak
Fans of the Royal Society. Photo: Europa Press

The Royal Society informs the partners entitled to the ticket of theprocedure establishedfor the purchase of tickets for the final of the King's Cup. Here are the usual questions and answersthat may arise in the process of obtaining tickets.

The deadline for the purchase of tickets will begin at 10 a.m. on Monday, March 30, and end on Sunday, April 5, at 23:59. The selection of the sector in which the tickets will be located and the payment of tickets will be made through the ticket sales portal of the Spanish Football Federation.

1. Who can buy tickets for the Cup Final?

Partners aged 25 or over whohave registered within the prescribed period and are guaranteed access to the final.

With less than 25 years old, the partners were individually registered in the draw, where they had access

With less than 25 years old, they signed up in groups with the other partners in the draw, where they had access, in which case the applicant of the group will have the power to buy tickets for the final. 

2. In the case of partners who are under 25 years of age and who, together with other partners, signed up for the draw in groups, who can buy tickets if the ticket is adjusted to the draw?

Only applicants from the group.

3. Are all tickets digital?

Yes, all entries are digital. The entrance will be displayed through a mobile RFEF app at the revolving doors of La Cartuja.

4. Can I buy tickets at Anoeta's lockers?

No.

5. Will the Royal serve the partners while they buy tickets?

The Royal Society will establish a specific time slot in the partner care offices in Anoeta. 

  • Monday, Tuesday and Wednesday, 10:00 to 20:00. 
  • Thursday from 17:00 to 19:00.
  • Saturday, 11:00 to 14:00.
6. What do I have to have at hand to make the purchase?

If you need to buy more than one ticket, have at your disposal the access codeassigned to each partner or group. You can buy up to six (6) tickets at a time. You must also have at your disposal the name, surnames and ID number of the people who will use the tickets.

7. How will the gradual purchase process take place?

7.1 Voluntary purchase of higher-priced seats:

The deadline for buying tickets for seats in and at the top of the priority gallery will open on Monday, March 30, from 10:00 to 23:59. 

The sectors of priority in the gallery and in the background referred to in Section 6.1 are: 449, 557, 556, 555, 553, 535, 539, 540, 427, 428, 429, 329, 215, 216, 217, 115, 116 and 117. 

 7.2 Purchase of the remaining seats in the South Goal:

The email will tell them when they can start buying tickets for seats in the South Gulf of La Cartuja.

These partners have been divided into two (2) groups, with the exception of those partners who are 25 years old or older, who will be able to choose the sector in the South Goal and pay entry at any time, within the deadline which begins on Tuesday, 31 March, at 10:00 and ends on Sunday, 5 April, at 23:59.

  • Group 1: Persons under 25 years of age with application or reference numbers from 6,752 to 11,238 (including both numbers), who may purchase tickets: 118, 119,120, 218, 219, 220, 221, 222, 224, 224, 330, 331, 332, 333, 334, 335, 337, 338, 339, 340, 430, 431, 432, 434, 435, 436, 437, 437, 438, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 443, 444, 443, 443, 443, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444, 444

·         2 Group: 25 years old or younger and with order or reference numbers 1 to 3,873 (both included) in the draw.

8. Will I get the tickets at the end of the purchase?

No, each partner will receive an email a few days before the start of the game with instructions to download their entry through the RFEF App. The seat will be automatically assigned to the selected site.

9. How shall the process of awarding and purchasing tickets be conducted?
  1. You will receive an email at the email address indicated by the Royal in the registration form.
  2. When you enter, you will have to choose the specific sector and the number of seats you want to buy in that sector.
  3. If you have selected more than one entry, you must enter the code for each entry into the specific RFEF sales platform or portal.
  4. Then press VALIDATE. It is important to note that in the specific platform or portal for the sale of RFEF tickets , a maximum of six access codes to the platform can be entered into the same purchase.
  5. Once you have pressed VALIDATE and confirmed the information, you must fill in the buyer's details on the next screen, then enter the data of the person who will use the entry.
  6. To finish the purchase, paywith a bank card.
  7. You will receive a first email from the platform confirming the purchase.
  8. Then, a few days before the final, you will receive a second message with the link to download the RFEF App and the credentials to access it.
  9. Once the app is downloaded, to access the RFEF App you must identify yourself with the email address where you have received the credentials, as well as with the credentials that have been given to you.
  10. On the other hand, if you are a group applicant or have purchased more than one ticket in the same purchase, the app will allow you to send it to the ticket owners with the SEND TICKETS option. All you have to do is click on the tickets one by one and enter the email address of the person concerned.
  11. Finally, these people will receive an email with the RFEF App download link and access credentials to the app. 
10. How can I meet other partners?

You can join other partners if, after entering the RFEF's ticket sales platform or portal, you choose the specific sector and increase the number of seats you want to buy in that sector.

11. Why are parts of certain sectors marked in grey on the RFEF entry purchase platform?

The parts that appear in some sectors in gray are low-visibility seats

12. What data is required of the BUYER of tickets?

First name, last name, e-mail eta phone.

13. What data are requested on PERSONS WHO WILL USE THE TICKETS?

First name, last name, ID.

14. How and when are tickets activated?

A few hours before the start of the game, it will send a notification through its app. You must press ACTIVATE ENTRY . The entry will be activated when a QR code appears on it.

15. Will a window be set up for incidents in La Cartuja or the FanZone of Seville?

Yes, the Royal will set up an incident response post at La Cartuja and the FanZone in Seville.

16. What if I run out of battery on my cell phone?

In order to enter La Cartuja, it is essential to present the nominative entry into an electronic device, so it is recommended to ensure that the battery of the device is sufficiently charged.

In any case, the FanZone will have mobile charging stations with portable batteries.  

17. What happens if you forget the app password: is there a chance to retrieve the password?

On the initial screen of the app there is an option to retrieve the forgotten password. 

18. Do the screen photos of the tickets serve to access the stadium?

No.

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